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Refund Policy
Last updated: 26 July 2026
All products sold by Thrive with Rhys are instant digital downloads. Because of this, our approach to refunds is different from physical goods — this page explains what to expect, and your rights under UK consumer law.
Our general policy
As these are instant digital downloads, we generally can't offer a refund once the file has been downloaded or accessed. This is because, unlike a physical product, once you have the file, it can't be "returned".
Your rights under UK consumer law
Under the Consumer Contracts Regulations, you normally have a 14-day right to cancel a digital purchase. However, this right is lost once you begin downloading or accessing the content, provided you were told this before buying and you consented to start straight away — which you do by completing checkout for instant access on this site.
This doesn't affect your right to a refund, replacement or repair if a product is faulty, not as described, or doesn't work as it should, in line with the Consumer Rights Act 2015.
When a refund is available
We'll happily put things right if:
- the file is corrupted, faulty, or won't open/download correctly;
- you were charged in error or charged twice for the same order;
- the product is significantly different from how it was described.
In these cases, contact us and we'll fix the issue, send a working copy, or issue a refund where appropriate.
How to request help
Email rhys@thrivewithrhys.com with your order confirmation and a short description of the issue. We aim to respond within 2 business days.